Policies

Getting started

Our team of professionals are dedicated to providing catering for all occasions.

This guide provides a wide range of offerings to satisfy your palate and meet

your budget. Don’t see what you need? Our team of culinary experts can create

something unique just for you that will best suit your needs. We also customize

menus to meet vegetarian, vegan, and other dietary restrictions.

We look forward to the opportunity to meet and work with you!

Please direct questions to your Catering Representative:

Name:

Office Phone Number: 570.417.8868

E-mail Address: dortiz@afvusa.com

Eat local

Eating items locally produced ensures freshness and supports our local

economy. Whenever possible, we use produce grown within 200 miles of

our café.

Staffing guidelines

Our staff provides delivery and set-up 7:00 a.m. – 5 p.m. Monday - Friday.

Events scheduled outside these hours will need to be coordinated with the

Catering Representative in order to best plan for your event.

If your event requires wait staff, they will be assigned to your event for set-up

and will remain on-site throughout to maintain food and beverages at a rate

of $25 per server, per hour. Staff will also be responsible for the complete

clean-up of your event. Please discuss your specific needs with your Catering

Representative.

Guarantees

To professionally prepare for each event, we request that you guarantee the

number of guests attending your event at least three business days prior to the

event. If no changes are confirmed, service will be provided and billed for the

original number of guests.

Late orders

We suggest that your catering arrangements be made as early as possible.

Catering should receive your menu at least two weeks prior to the event.

However, we understand that some events may not be confirmed with this

much advance notice. In these instances, please contact us as soon as your

event is confirmed so that we may begin planning for your event.

Cancellation policy

We know that at times you may need to cancel an event with short notice.

Due to our advance preparation, compete cancellations within 48 hours will

not incur any charges. Cancellations within 24 hours will incur a charge of

50% of the total, and less than 24 hours may incur the full cost. Your catering

representative will be able to walk through any potential costs incurred at the

time of the cancellation.

Linen and skirting

For your convenience, we are also available to assist in the selection of linens,

bar set up and floral arrangements.

Black linen is included in the cost of all hot buffets and plated meals. For

additional tables, black linen will be charged at a rate of $8.00 per table and

house skirting will be charged at a rate of $30 per table.

Specialty linen is also available for an additional charge. Please speak with your

Catering Representative.

Dinnerware

White china, glasses, and stainless steel flatware are available upon request for

an additional cost.

For non-china events, we provide disposable packaging, dinnerware,and

cutlery at no additional charge. Specialty disposable dinnerware is

also available for an additional charge Please speak with your Catering

Representative for selections.